RETURN & REFUND POLICY

Return Eligibility

Eligible products may be returned within 14 calendar days from the date of delivery. To qualify, the product should be unused, unworn, unwashed, undamaged, and returned in its original condition with original packaging, tags, accessories, manuals, and other included items where applicable.

Products Not Eligible for Return

Certain products may not qualify for return due to their nature, hygiene requirements, personalization, consumable characteristics, or other product-specific restrictions. Items that have been used, altered, washed, damaged after delivery, or returned without required components may also be excluded.

Return Request

Return requests should be submitted within 14 calendar days of receiving the order. The order reference and relevant product details may be required to verify eligibility and initiate the return process.

Return Verification

Once a return request is received, the product may be reviewed to confirm that it meets the applicable return conditions. Approval of a return request does not prevent further inspection after the item is received.

Return Pickup

Where return pickup is available, an authorized courier may collect the eligible parcel from the delivery address. Customers are responsible for keeping the product securely packed and ready for collection in accordance with the return instructions provided.

Return Shipping

Return shipping arrangements may vary depending on the reason for the return, product category, delivery location, and applicable return conditions. Where a return is approved due to a defective, damaged, or incorrect item, the applicable return arrangements will be communicated during the resolution process.

Damaged or Defective Items

If an item arrives damaged, defective, incomplete, or materially different from the item ordered, please report the issue as soon as reasonably possible after delivery. Supporting information or images may be requested to help verify the condition and determine the appropriate resolution.

Incorrect Item Received

If you receive an item different from the product ordered, the issue should be reported promptly. After verification, an eligible incorrect item may be arranged for return and replacement, subject to product availability and applicable conditions.

Exchange & Replacement

Where supported for the relevant product, an eligible return may be resolved through replacement or exchange. Replacement availability depends on product stock, condition, delivery location, and other applicable factors.

Cash on Delivery Orders

All orders are placed under Cash on Delivery terms. No online payment details are required to request or process a return. For an eligible returned COD order, the available resolution will be determined according to the applicable return conditions and the circumstances of the return.

Order Refusal

Refusing a parcel at the time of delivery is not automatically treated as an approved return. Customers who wish to return an accepted order should follow the applicable return procedure after delivery.

Items Must Be Complete

Products returned under this policy should include all components, accessories, tags, packaging, documentation, and promotional items supplied with the original order where applicable. Missing components may affect return eligibility.

Condition Inspection

Returned merchandise may be inspected after receipt. If an item shows signs of use, damage, alteration, washing, wear, missing components, or other conditions inconsistent with the return requirements, the return may be declined or an alternative resolution may be offered where applicable.

Return Approval

Submission of a return request does not automatically guarantee approval. Each request is subject to verification against the applicable product and return conditions.

Return Timeline

Return processing times may vary depending on pickup availability, courier transit, product inspection, location, and the nature of the requested resolution. Customers will be informed of the applicable next steps after the return is reviewed.

Abuse of Return Policy

Repeated, fraudulent, or abusive return requests, intentional product damage, false claims, or misuse of the return process may result in individual orders being declined or restrictions being placed on future ordering privileges.

Policy Changes

This Return Policy may be updated from time to time to reflect changes in products, operations, delivery arrangements, or applicable requirements. The version published on the website will apply to eligible requests submitted after the relevant update.

Customer Responsibility

Customers are responsible for reviewing product-specific return conditions before placing an order and for submitting eligible return requests within the stated 14-day period. By placing an order, you acknowledge and agree to the applicable Return Policy.